Something not right? Tell us in the app.
Send a report from Kire and we reply in the same place. You’ll see a dot on Help & support when we do.
- 1On your phoneOpen Kire, go to More, then Help & support, and tap New report.
- 2On the web appAt app.kire.my, open the ⋮ menu and choose Help & support.
- 3Add a screenshotUp to 3 per message. It helps us fix things faster.
Common fixes
Bank alerts aren’t being logged on my iPhone
Logging from bank alerts needs iOS 27. In Kire, go to More, Smart Automation and follow the setup video. Then check in the Shortcuts app that the Kire automation is on and set to run without asking, and that your bank app is allowed to send notifications.
Bank alerts aren’t being logged on my Android phone
Make sure notification access is on for Kire (Kire shows you where on first use), that your bank app’s notifications are on, and that battery saving isn’t stopping Kire in the background.
One of my bank’s alerts isn’t recognised
Send a report and choose “A bank alert wasn’t logged”. Paste the alert text; Kire can hide long account numbers before sending. We add new formats quickly.
How do I link Kire on the web?
Kire on the web is part of Kire Pro. Open app.kire.my on your computer, then on your phone go to More, Kire Sync, Link a device, and scan the code on the screen.
I changed phones and Kire Pro is gone
Sign in with the same Apple ID or Google account you bought it with, then in Kire go to More, Kire Pro and tap Restore Purchases.
How do I move my data to a new phone?
Go to More, tap Back up now and save the file, then choose Restore from backup on the new phone. Backups work between iPhone and Android. With Kire Pro, Kire Sync moves it for you.
Still stuck?
Read the questions on the home page, or email us and we’ll get back to you.
Reports go to Kire support only. They include your app version, phone model and system version, and never your balances or transactions unless you type them or show them in a screenshot.